Shipping & Delivery

When can a trace be initiated on my shipment?
> FedEx/UPS - 2 working days after ship date. > Truck Freight - 2 working days after ship date.
Wed, Dec 21, 2016 at 9:55 AM
If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. It is the buyer's responsibility to unload the freight at their location....
Wed, Dec 21, 2016 at 9:57 AM
Do I need a Delivery Appointment?
You would need a delivery appointment if you require that the freight carrier contact you at least 24 hours in advance to schedule a time to deliver your fr...
Wed, Dec 21, 2016 at 9:57 AM
What is Residential Delivery?
Residential delivery is a term and fee used by freight carriers to describe delivery to any address which is not zoned commercial. Usually this is a home, bu...
Wed, Dec 21, 2016 at 9:58 AM
What should I look for when inspecting my shipment?
Be sure to inspect your shipment thoroughly when it arrives. Always inspect all items for damage, and verify the number of items you are receiving matches w...
Wed, Dec 21, 2016 at 9:59 AM
What if my item is damaged?
You have two options. You can note the damage on the freight bill and accept the item anyway, or you can refuse the shipment. About 99% of freight damage is...
Wed, Dec 21, 2016 at 10:00 AM
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