You have two options. You can note the damage on the freight bill and accept the item anyway, or you can refuse the shipment. About 99% of freight damage is cosmetic. If you sign the freight bill damaged then the freight carrier will approve reimbursement for parts and repair or replacement cost of the item, or provide compensations depending on the damage to your item. This is often the best option if you need to get your item operational and the damage is cosmetic. If you refuse the shipment it will be returned to us and we will ship a replacement as soon as possible. This may take some time due to stocking issues and transit times. If you accept your shipment in a damaged state it is very important that you call the freight carrier immediately to schedule an inspection and file the freight claim. You should take good pictures from different angles of the item and the packaging, and you should save all packaging material. DO NOT refuse your shipment if you observe minor cosmetic scratches or abrasions. You may be responsible for round-trip freight charges if your claim for damage is denied.